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Kypro Service and Warranty Infomation

Kypro Pre-Delivery Inspection (PDI)

This Pre-Delivery Inspection (PDI) will be performed by Kypro authorized dealers.

Kypro Comprehensive Warranty's

Kypro offers a Three-month warranty on original batteries, provided that they’ve been maintained as the e-bike or mobility scooter’s handbook instructed, and were not subjected to freezing temperatures.
We also offer a One-Year Repair or Replacement to the original owner on the frame, swing arm, throttle, motor and controller against manufacturer’s defect in workmanship and materials on all Kypro e-bikes and mobility scooters. The Manufacturer’s Comprehensive Warranty does not cover parts that include, but are not limited to, all wear and tear items such as seats, plastic housings and shrouds, pitting, scratches and chips, brake pads, tires, tubes or damage due to lack of maintenance, accident, misuse or abuse. Damage incurred from electrical surges, floods, road salt and other foreign debris or chemicals are not covered by this comprehensive warranty.

Kypro Terms and Conditions

Please allow for a minimum of 24 hours for the PDI, so that test and trial runs can be conducted on the products to ensure all systems are safe and operable.

We also ask that you allow at least 24 hours for warranty and estimate examination, and at least 5 business days for repair.

Returns or Exchanges

We accept returns or exchanges within 7 days through your local Kypro dealer, in new and un-used condition only. Customer is responsible for all shipping fees that may apply. The cost of the item minus the restocking fee is refunded once the product has been returned and is determined to be in new and unused condition. If the product has been used or damaged while in the possession of the customer, the product cannot be exchanged or returned for the future credit, unless authorized by Kypro Distribution Inc. or the Kypro dealer at a depreciated value. Re-stocking fee is 15% of the original price, not including taxes, freight or PDI.

Buyer’s Responsibility:

Before receiving delivery of your new Kypro product, you have inspected all surfaces for any defects or damages and agree that everything is in good working order. Drivers should read and follow rules that are issued by Ministry of Transportation regarding electric bike usage.